Effective Date: 1 January 2025

Refund & Return Policy

Due to the perishable nature of our products, we follow a limited return policy.

Eligible for refund

Wrong item delivered
Item damaged or spoiled on arrival
Order not delivered

Not eligible for refund

Change of mind after delivery
Slight variation in flower colour or leaf size due to seasonality

How to claim WhatsApp us a photo of the item within 1 hour of delivery at 9455661142. Approved refunds will be processed within 2 to 3 business days to your original payment method.

We strive to provide our customers with the highest quality

Urban Jungle Co. was founded in 1960 by a group of plant enthusiasts who recognized the positive impact that plants can have on our lives. Whether it’s purifying the air, reducing stress, or simply adding a touch of beauty to your environment, plants are more than just decoration—they’re a lifestyle.

“We love what we do & create partnerships with our clients to ensure their digital transformation is positioned for long-term success.”

Our Core Values that Drive Everything We Do

Passionate About Work

Passion for work is a enthusiasm and excitement for what you do.

Creative team members

A creative team is to design and execute campaigns & encourage

Innovation solutions

Using either completely concepts finding new ways of using existing

Qualitiful products

Product quality refers to how well a product satisfies our customer

Customer satisfaction

Happy customers are delighted because of the customer service

Simplicity interface

Simplicity is used loosely to refer to the need to minimize a process

Our Mission

Our mission is to make the world a greener place, one plant at a time. We strive to provide our customers with the highest quality plants and plant care products, along with the knowledge and support to help them thrive.